Terms & Conditions

Last updated: 17 July 2026
Legal entity: BUS 1 TEKNOLOJİ HİZMETLERİ A.Ş. ("Bus1", "we", "us")
MERSIS No.: 0191143698000001
Registered office: Maslak Mah. Maslak Meydan Sk. Beybi Giz Plaza A Blok No:1 İç Kapı No:99, Sarıyer / İstanbul, Türkiye
Email: info@bus1.com
A Turkish version is available via the footer link "Kullanım Koşulları (TR)". For users who are consumers, the Turkish text prevails; otherwise, in case of inconsistency the English text governs.

1) Acceptance of Terms

By accessing BUS1.com, istanbul.bus1.com, or placing a booking through BUS1.com, you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use our Sites or Services.

2) Who We Are & What We Do

BUS1.com operates a digital intermediation platform in Türkiye that connects customers with independent, licensed third-party passenger-transport operators ("Carriers") for services such as airport transfers, point-to-point rides, city hire by the hour, personnel and school transport, and group transport. Vehicles and drivers are supplied and operated by the relevant Carrier. Unless expressly stated otherwise for a particular service, BUS1.com does not own the vehicles, employ the drivers, or itself perform the passenger-transport service. The contract of carriage is formed between you and the Carrier identified in the booking, while BUS1.com provides the platform and intermediation service. BUS1.com acts as an intermediary service provider under Law No. 6563 on the Regulation of Electronic Commerce and, where applicable, the consumer-distance-contract rules concerning platforms and intermediary service providers.

Not an emergency service. BUS1.com is not an ambulance, paramedic, or emergency transport provider.

3) Eligibility & Customer Responsibilities

• You must be 18+ to make a booking and to contract through BUS1.com.
• You are responsible for: (a) accurate passenger counts, identity and contact information, child-seat needs, and special accessibility requirements; (b) ensuring passengers comply with seatbelt and safety rules; and (c) compliance with applicable laws and venue or terminal rules.
• If you book for another person, you confirm that you are authorised to provide the passenger's information and to communicate the relevant booking terms to that person.

4) Account, Bookings & Amendments

• Channels: website forms, email, WhatsApp, Telegram, phone calls, or approved partner portals where made available.
• Lead time: Standard bookings require at least 24 hours' notice. Same-day or less-than-24-hour requests are subject to Carrier availability and may incur a surcharge (see §10).
• Amendments: Please provide at least 12 hours' notice. Short-notice changes are subject to Carrier availability, approval, and any disclosed fees.
• Series/group bookings: Provide movement name lists at least 24 hours before service; the final headcount is locked at least 12 hours before pickup, unless otherwise confirmed in writing.
• A reservation is binding only when confirmed in writing or through a durable electronic record by BUS1.com or the Carrier. Before confirming payment, you must be given an opportunity to review and correct the booking data.

5) Service Scope & Vehicle Classes

Common classes offered by Carriers include Luxury Sedan (for example, S-Class), Business Sedan (for example, 5-Series / ES), Minivan (for example, Hiace / Starex), Minibus (for example, Coaster), and Coach (approximately 50 seats). Availability and the final vehicle assignment are determined by the Carrier. If the booked class is unavailable, the Carrier may provide the same or a higher class at no extra cost. A downgrade is permitted only with your consent and an appropriate fare adjustment.

6) Pricing, Taxes & Surcharges (Transparency)

• Currency & VAT: Prices are shown in Turkish Lira (TRY). Consumer-facing total prices include VAT (KDV) and other mandatory taxes at the rate applicable to the relevant service, unless a clearly identified B2B quotation states otherwise.
• Base tariffs: As communicated in quotations or on the relevant pricing pages, including any published airport-transfer or hourly city-hire schedules.

What may be added:

• Motorway, bridge and tunnel tolls (including HGS/OGS charges), airport parking or terminal fees, and paid parking, where not included in the displayed total.
• Meet & Greet at Istanbul or other Turkish airports and terminals, where offered and disclosed before confirmation.
• Extra hours or overtime beyond the booked package, billed per started hour according to the disclosed vehicle-class tariff.
• Peak-season or last-minute surcharges, where applicable and disclosed before the booking becomes binding.
• Reasonable cleaning or damage charges where special cleaning or repair is required because of passenger actions, supported by appropriate evidence.
• Quotes & validity: Written quotations specify their validity period. Prices may change after that period. Before payment, the total price and all reasonably foreseeable additional charges must be displayed clearly.

7) Payment, Invoicing & Late Fees

• Methods: We accept TRY bank transfers and card payments through banks or payment service providers authorised to operate in Türkiye. Card details are normally processed by the relevant payment service provider and are not intentionally stored by BUS1.com unless expressly stated in the payment notice.
• Prepaid rides: Online card payments are charged when the booking is confirmed, or at another clearly disclosed stage of the checkout process.
• Invoiced clients: Weekly consolidated invoices and net-30-day payment terms may apply to corporate clients where agreed in writing. Bank details appear on the invoice.
• Late payment: For non-consumer transactions, default interest may accrue at the rate agreed in writing or, if no rate is agreed, at the applicable statutory rate. No term limits mandatory consumer rights. We may suspend future services after at least 10 days' written notice if undisputed overdue balances remain unpaid.

8) Cancellations, No-Shows & Refunds

Unless a different Carrier-specific cancellation policy is clearly disclosed before payment, the following default schedule applies:

• More than 24 hours before pickup: 100% refund of the trip price for prepaid bookings, or no trip charge for invoiced bookings.
• 24 hours or less, but more than 12 hours before pickup: 50% of the trip price is charged.
• No-show (passenger not present within the applicable grace period in §9): 100% of the trip price may be charged.

Refunds for card payments are returned to the original payment method. Bank-transfer refunds are paid to a bank account notified in writing and verified where necessary. Under the Distance Contracts Regulation, passenger-transport services are excluded from most of the Regulation, subject to the specific pre-contract information and other obligations expressly retained for such services. Accordingly, a general 14-day withdrawal right does not apply to a confirmed passenger-transport booking. Mandatory rights arising from defective or non-performed services remain unaffected.

9) Waiting Time, Delays & Grace Periods

• Airport arrivals: 30 minutes free from the confirmed landing/on-block time, unless a different period is shown for the service; thereafter the Carrier's disclosed waiting tariff applies.
• Hotels/points: 15 minutes free, unless otherwise stated; thereafter the Carrier's disclosed waiting tariff applies.
• Replacement vehicles: If a vehicle breaks down, the Carrier will use reasonable efforts to dispatch a suitable replacement within 45 minutes in Istanbul urban areas and as soon as reasonably possible in other locations in Türkiye.
• Traffic, road closures, border or terminal controls, and weather may affect routes and arrival times. Estimated times of arrival are estimates only.

10) Last-Minute & Peak-Season Requests

Requests made less than 3 hours before pickup, or during peak seasons and major events, are subject to Carrier availability and may incur a surcharge of up to 15%, provided the surcharge is disclosed and accepted before the booking becomes binding.

11) Safety, Child Seats & Accessibility

• Seatbelts: Mandatory for all passengers where fitted and required by law. A Carrier may refuse or stop service if a passenger refuses to comply with a lawful safety instruction; the charge or refund outcome is determined under §8 and mandatory law.
• Child restraints: Available on advance request, subject to vehicle compatibility and Carrier confirmation. You must provide the child's age and weight where required to select an appropriate restraint.
• Duty hours: Driver driving-time, break and rest-period limits apply under Turkish road-transport and occupational-safety rules and are the Carrier's responsibility.
• Accessible options: Wheelchair-accessible vehicles and assistance for passengers with reduced mobility may be available on advance request, subject to suitable vehicle availability and Carrier confirmation.

12) Passenger Conduct & Prohibited Items

• No smoking or vaping in vehicles, no illegal substances, and no open alcohol where prohibited by law or Carrier policy.
• No hazardous materials, including explosives, flammable substances, or pressurised gas canisters, except items lawfully carried under the Carrier's published rules.
• The Carrier may refuse or terminate service where conduct is unsafe, unlawful, abusive, discriminatory, or materially disruptive. Charges and refunds are handled under §8 and mandatory law.

13) Baggage & Property

• Reasonable baggage according to the booked vehicle class is permitted. Oversized, unusual, or excess baggage must be declared in advance and accepted by the Carrier.
• Lost & Found: report items to info@bus1.com. The Carrier is responsible for custody of baggage and property during transport to the extent required by applicable law. BUS1.com is responsible only for loss directly caused by its own proven fault in providing the platform or intermediation service.

14) Subcontractors

Transport may be performed only by Carriers, and where permitted their subcontractors, that hold the authorisations, licences, permits, vehicle documentation, and insurance required by Turkish law. The Carrier remains responsible for the vehicle, driver, safety, and proper performance of the transport service. BUS1.com remains responsible for its own platform and intermediation obligations and does not assume the Carrier's statutory transport obligations merely by facilitating the booking.

15) Service Availability & Downtime

Airport-transfer availability may be offered 24/7, while city-hire services are generally offered between 06:00 and 22:00, with outside-hours service on request and subject to Carrier availability. The Site or booking channels may be temporarily suspended for maintenance, security, safety, capacity, or legal reasons and are not guaranteed to be uninterrupted or error-free.

16) Insurance, Liability & Disclaimers

• Insurance: Carriers must maintain compulsory motor liability, passenger liability, and any other insurance required by Turkish law, together with legally required employee coverage. Supporting certificates may be requested from the Carrier.
• General limitation: BUS1.com is liable for its own platform and intermediation service and for damage caused by its own breach or fault to the extent required by law. The Carrier is responsible for performance of the transport, the vehicle, driver, luggage handling, delay and safety obligations. For non-consumer transactions only, and to the maximum extent permitted by law, BUS1.com's aggregate liability for its own service may be limited to the fees paid to BUS1.com for the relevant booking or, for invoiced accounts, the BUS1.com fees paid in the three months preceding the claim.
• No indirect damages: For non-consumer transactions and to the extent permitted by law, BUS1.com is not liable for indirect or consequential losses, such as lost profits, loss of reputation, or missed onward connections, unless caused by wilful misconduct or gross negligence.
• Exclusions: Nothing excludes or limits liability for death or personal injury caused by fault, fraud, wilful misconduct, gross negligence, or any liability and mandatory consumer right that cannot lawfully be excluded or limited under Turkish law.
• Route & ETA: Traffic, road closures, official controls, and weather can affect routes and arrival times; estimated times are not guaranteed.

17) Force Majeure

Neither BUS1.com nor the Carrier is liable for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, major traffic or road closures, government action, strikes, war, terrorism, epidemic, communications failure, or similar events. The affected party will provide reasonable notice where practicable and resume performance promptly when possible. Mandatory refund or consumer rights that cannot be excluded remain unaffected.

18) Promotions, Vouchers & Credits

Promotions, vouchers, and credits are subject to the specific terms communicated with them, including eligibility, validity period, permitted services, and transferability. Abusive, duplicate, or fraudulent use may result in cancellation. Mandatory consumer rights remain unaffected.

19) Intellectual Property & Site Use

All content on our Sites, including text, graphics, logos, databases, and software, is owned by or licensed to BUS1.com and protected by applicable intellectual-property law. You may not copy, modify, distribute, reverse engineer, or commercially exploit Site content without prior written consent. Automated scraping, misleading deep-linking, attempts to bypass security, or interference with Site operation are prohibited.

20) Third-Party Links & Platforms

Our Sites may link to third-party platforms such as maps, messaging services, Carrier sites, and payment gateways. We are not responsible for their independent content or privacy practices. Your use of third-party services is subject to their own terms and policies, without prejudice to BUS1.com's responsibilities under mandatory law for the services it provides.

21) Privacy & Cookies

Your personal data is processed in accordance with Turkish Law No. 6698 on the Protection of Personal Data ("KVKK"), applicable secondary legislation, and our Personal Data Protection Policy available through the "Privacy Policy" link in the footer.

• Non-essential cookies, analytics tools, and advertising pixels are used only where and to the extent a valid choice or explicit consent is required and obtained through our cookie banner. Essential cookies may be used without consent where necessary to operate or secure the service.
• Where Google API services are used, our use of information received from Google APIs is intended to comply with the Google API Services User Data Policy, including the Limited Use requirements.

22) Complaints & Customer Support

Please write to info@bus1.com with the booking reference, date, passenger name, route, and relevant details. We typically acknowledge a complaint within 3 business days and aim to resolve it within 10 business days, although complex cases may require longer. Consumers may also use the remedies described in §23.

23) Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye. The parties will first attempt to resolve disputes amicably. For disputes that are not consumer transactions, the Istanbul Courts and Enforcement Offices have jurisdiction, subject to any mandatory mediation or jurisdiction rule. Consumers retain all mandatory rights under Law No. 6502 and may apply to the competent Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the applicable monetary threshold, or to the competent Consumer Court (Tüketici Mahkemesi), without being restricted by this jurisdiction clause.

24) Changes to These Terms

We may update these Terms from time to time. The effective date appears at the top. Material changes will be highlighted on the Site or communicated through an appropriate channel. Changes do not retroactively remove accrued rights. Continued use after the effective date constitutes acceptance only to the extent permitted by applicable law.

25) Contact

BUS 1 TEKNOLOJİ HİZMETLERİ A.Ş.
Maslak Mah. Maslak Meydan Sk. Beybi Giz Plaza A Blok No:1 İç Kapı No:99, Sarıyer / İstanbul, Türkiye
Email: info@bus1.com